Hello! Need help

Bestla

Hello, I got my SIM activated with a new number but there no signal no network nothing at all.

Is there anything that I can do to fix?

elena code xzi4t

hi

Did you received the email saying that your plan was active?

Try to put in airplane mode for couples of seconds, or reboot the phone

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Mark123_2024

https://forum.fizz.ca/en/discussion/2650824/hello-need-help

Put your phone on the airplane mode and after 1 minute switch back.

Mark123_2024

If not, restart your phone.

Whizz

Hello @Bestla

As some of the other customers stated, the best things to do it switch your phone to airplane mode for a couple seconds, then switch it back to normal. After that, reinsert your Sim and restart the phone. On our end the Sim appears as activated and the plan is also active.

If the issue persists, the best thing to do is to contact us directly and we will gladly assist you further: https://fizz.ca/en/support

More details on Sim activation can be found here https://fizz.ca/en/faq/activate

As for the best answer, I assigned it to @elena code xzi4t as she gave the closest answer to the issue.

Have a great day!

-Ingrid, Community Moderator