Ordered 3 sim cards but only 1 received

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yeliya
yeliya Posts: 2
edited May 15 in My Mobile
I am trying to get in touch with the customer service but no one answers till now!! This is what I am worrying about because fizz doesn't have a physical store or phone number.

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  • Whizz
    Whizz Posts: 19,515 admin
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    Hello @yeliya ,
    I am very sad to hear about this situation.
    Our customer service is here to help you but we do not have a contact number or physical stores.
    The only solution to get in touch with us is through our social platforms and the live chat.
    Keep in mind that our social platforms are not in real time therefore delays might appear between our replies.
    If you want to contact us through our live chat to be able to assist you live you need to access the following link and click on the green bubble and select Chat.  https://fizz.ca/en/support
    I have left you a private message to further discus this situation, therefore I will close this post.
    I hope that we will be able to get your trust if you decide to remain with us further.
    -Mihai, Community Moderator

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 5,070 ✭✭
    edited May 15
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    Hi @yeliya

    Did you use the chat?

    You can still open a ticket, from your panel → My settings → contact form

    Usually they will ask to order back, and at the activation ask for a refund

    Can I suggest opening one account for each plan? Here’s why:

    With three accounts, you will gain $125 in credits since you can use a referral code, but you can only use one code per account.

    First, open the initial account and use a referral code (for example, mine 😃, you will receive a $25 credit on your second payment. After opening your first plan, you will get your own referral code. Use this code to activate the second plan on a new account. On the second account's second month's payment, you will receive $25 for the referrer and $25 for the referee. Repeat this process for the third account and plan.

    Do you know about the referral code program, to get 25$ credit at your second payment, you need to use a referral code at the activation of the first plan, if you don't have one you can pick mine is after code in my
    name or pick one from here

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Mark123_2024
    Mark123_2024 Posts: 1,960 ✭✭
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    Contact customer service for your problem.

This discussion has been closed.