@whizz

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Dennis C. #13852
Dennis C. #13852 Posts: 6 ✭✭
edited May 15 in About my account

I see you closed my discussion with a false claim of having contacted your reps, quite the contrary, the reps ghosted me, one young lady ended me chat saying she wasted more than 5 minutes with me and she could "waste" any more time with me and dismissed me.

I provided reps a video, demonstrating that the web and mobile we purchase options where generating an error, and their reply was a generic template provided to someone asking " how to make a purchase"

It was a miserable experience, I'm not here to rant, just to leave an indication to others about how a 5+ year client with 5 telephone accounts and internet service was treated for the most trivial of issues.

And @whizz dismissing and closing my previous thread is just another example of what Customer Service means to you folks @fizz.

feel free to close this as well

Answers

  • Mark123_2024
    Mark123_2024 Posts: 2,166 ✭✭
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    You need to contact the customer service for this.

  • kaitokun
    kaitokun Posts: 254 ✭✭
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    That sucks....Hopefully everything gets sorted out.

  • Whizz
    Whizz Posts: 19,618 admin
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    Hello @Dennis C. #13852

    We are sorry to hear about your experience as it hasn't met your expectations.

    We are improving our services daily and we hope to provide what's best for our customers. Please contact us directly on here, or on our chat to discuss this further and make further investigations regarding your concern https://fizz.ca/en/support

    Your understanding and cooperation are highly appreciated!

    Have a good rest.

    -Ingrid, Community Moderator

This discussion has been closed.