Problems with signing up, no reimbursement, anyone else?

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SRH
SRH Posts: 2
edited May 14 in Break Room
Hi, I tried to sign up for Fizz 6 days ago. After taking a $54 dollar deposit and telling me to purchase 2 different SIM cards for 17 dollars each, they tell me that they are waiting for an error code and are having technical problems. In the meantime, I had to go elsewhere for services as I need a phone and they won't refund my money without signing up for their services. I would then lose another $50 sign up fee for the other company. Has anyone been able to receive a refund from FIZZ due to their technical problems?

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  • LouisAlexis
    LouisAlexis Posts: 7 ✭✭
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    Since you're on a Fizz community forum, I suspect everyone here will have a Fizz account, so it will be difficult to find someone that had left Fizz for another supplier… for my part I had to change the SIM card for VoLTE and I had no problem with the technical support from Fizz.

  • kaitokun
    kaitokun Posts: 445 ✭✭
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    Sorry, no experience. Your best bet is to contact support and see what they say.

  • Zorrino_WT31T
    Zorrino_WT31T Posts: 2,151 ✭✭
    edited May 14
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    @SRH

    Since you would have done everything you needed to do correctly including payments and getting SIM cards, but there is an error code and technical problems, I think the best you can do is this

    Wait to see if it is Fizz who is not able to provide you with the service OR if it is you who does not have cell phones compatible with Fizz (this is step #2 to do after checking network coverage)

    If the problem is on Fizz's side, they will keep you posted and inform you of the next steps

    In the meantime, you can check if your devices are in the list of devices certified by Fizz 👇

    https://fizz.ca/en/faq/compatible-devices?region=QC

    In last, I suggest you to consult this link https://fizz.ca/en/faq/unsubscribe?region=QC#4

  • Whizz
    Whizz Posts: 20,128 admin
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    Hello @SRH

    Following my verification, a ticket to our technical team was already opened regarding your issue, so that it can be investigated further. A refund can't be processed before they complete the investigation. You can view and track your ticket's progress by accessing your Fizz account → My settings → My tickets.

    Once our dedicated team have an update, we will reach out to you via email.

    Your understanding and patience are highly appreciated!

    In the meantime, feel free to contact us directly if you have other questions https://fizz.ca/en/support

    Have a good rest,

    -Ingrid, Community Moderator

This discussion has been closed.