My plan

marius_1306

Good afternoon,

I remember cancelling my subscription before my move back to France last week. However, for some reason, I was still charged and did not receive any email reminding me about it. Is there a way to get a refund since I will not be using any data or service in Canada for the next 4 months.

Thank you in advance.

elena code xzi4t

Hi @marius_1306

try to contact the supporthttps://fizz.ca/en/support,

Mark123_2024

https://forum.fizz.ca/en/discussion/2650767/my-plan

You need to contact the support team for these.

kaitokun

You should contact support for this situation.

Whizz

Hello @marius_1306

Following my verification, there is no unsubscription order on your account, hence why your plan is still active. In order to unsubscribe, you need to access your Fizz account → My plans → Manage my plan → Unsubscribe. Your plan will be cancelled at the end of the payment cycle; more details being found here https://fizz.ca/en/faq/unsubscribe

If you need more details, contact us directly by accessing this link https://fizz.ca/en/support

Your understanding is highly appreciated!

Have a good rest,

-Ingrid, Community Moderator