My plan

Posts: 2 ✭✭
edited May 2024 in Your Fizz Account
Good afternoon,

I remember cancelling my subscription before my move back to France last week. However, for some reason, I was still charged and did not receive any email reminding me about it. Is there a way to get a refund since I will not be using any data or service in Canada for the next 4 months.

Thank you in advance.

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Answers

  • Posts: 10,290 ✭✭

    Hi @marius_1306

    try to contact the supporthttps://fizz.ca/en/support,

  • Posts: 5,678 ✭✭

    My plan

    You need to contact the support team for these.

  • Posts: 1,553 ✭✭

    You should contact support for this situation.

  • Posts: 24,101 admin

    Hello @marius_1306

    Following my verification, there is no unsubscription order on your account, hence why your plan is still active. In order to unsubscribe, you need to access your Fizz account → My plans → Manage my plan → Unsubscribe. Your plan will be cancelled at the end of the payment cycle; more details being found here Site faviconHow do I unsubscribe from Fizz Mobile?

    If you need more details, contact us directly by accessing this link Site faviconContact us

    Your understanding is highly appreciated!

    Have a good rest,

    -Ingrid, Community Moderator

This discussion has been closed.