No cellular data

Dave_Adams
Dave_Adams Posts: 2 ✭✭
edited May 15 in My Mobile
I can text but I cannot view a web page

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,084 ✭✭

    Hi @Dave_Adams

    Can you give us more detail?

    Do you have a data plan?

    Do you still have data in your plan?

    Are you using Fizz Ext?

    Can you try to reboot the phone?

  • Mark123_2024
    Mark123_2024 Posts: 5,098 ✭✭
    https://forum.fizz.ca/en/discussion/2650765/no-cellular-data

    Try putting your phone in the airplane mode and after that come back to normal.

  • kaitokun
    kaitokun Posts: 1,365 ✭✭

    You're gonna have to give us more details because it could be anything. Do you have roaming on? Have you changed APN settings? Which network does it say you're connected to?

  • Whizz
    Whizz Posts: 23,503 admin

    Hello @Dave_Adams

    Could you please try to switch your phone to airplane mode, leave it a couple seconds then switch it back and test the service after? I also recommend you to try restarting the phone and reinserting the Sim.

    If the issue still persists, please contact us directly by accessing this link https://fizz.ca/en/support

    Have a good rest!

    -Ingrid, Community Moderator

This discussion has been closed.

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