Modem is not working

Drkaykay
Drkaykay Posts: 2 ✭✭
edited May 13 in Welcome and join
Hi,

My modem just stopped working this morning. I tried to connect it to different walls, but I can't turn it on. The cable is fine and there's no issue with the electricity.

Can Fizz change my modem or fix it? How can I proceed?

Thanks!

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,994 ✭✭
    edited May 13 Answer ✓

    hi @Drkaykay

    If the modem is not powered on this can mean that it is broken and you need to contact the customer service to be replaced

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

  • Whizz
    Whizz Posts: 23,455 admin

    Hello Drkaykay,

    We are sorry to hear about the situation encountered with your modem.
    After making the necessary verifications into our tools, we noticed that you were able to contact customer service agents and an appointment with a technician was placed given the fact that the modem is currently offline.
    The confirmation was sent on your email address therefore you can verify for seeing exactly the details.
    Please make sure that a person over 18 will be home the whole time waiting for the technician.
    Rest assured, he will replace the modem if necessarily. 
    Here are more details regarding the subject: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
    Your understanding is highly appreciated.

    Have a great day.
    -Lavinia, Community Moderator

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