Why is data trash

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Heathan
Heathan Posts: 3
edited May 15 in My Mobile
Disconnects often won't reconnect, restarting phone connects it usually until it disconnects again. Inconvenient and annoying

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 5,272 ✭✭
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    Hi @Heathan

    Can you give us more information? Which city?

    Are you using FIzz or Fizz Ext?

    You can always contact the support, https://fizz.ca/en/ support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • kaitokun
    kaitokun Posts: 258 ✭✭
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    It works fine for me. Sometimes it drops from LTE to 4G but it goes back to LTE when I'm in a better spot.

    Can you give us more information? Maybe we can help?

  • Mark123_2024
    Mark123_2024 Posts: 2,166 ✭✭
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    It depends on the area in which you are. Check the signals for other areas in the neighborhood to see if it's the same problem.

  • wenhan
    wenhan Posts: 86 ✭✭
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    Are you having this issue at one location or multiple locations. It could be 1. too far from an optimal cell tower so it attempts to connect and then disconnects. 2. issues with the phone as restarting/toggling airplane mode will force it to reconnect to the network

  • Whizz
    Whizz Posts: 19,620 admin
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    Hello @Heathan

    Could you please try to switch your phone to airplane mode for a couple seconds, then switch it back and test the service? If the issue persists, reinsert the Sim and restart the phone after.

    If you need more information, feel free to contact us directly by following this link https://fizz.ca/en/support

    Have a good rest!

    -Ingrid, Community Moderator

  • Heathan
    Heathan Posts: 3
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    Like I said, restarting the phone connects it to mobile. I'm in spots that are fine, it's Toronto. Sometimes fizz other times fizz ext
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