Hello my speed is getting slow since last week. I tried to restart but it does not work.

Aaa111
Aaa111 Posts: 2 ✭✭
edited May 13 in My Mobile
Hello my speed is getting slow since last week. It was 30mb when I first joined and dropped to 2-3mb. I tried to restart but it does not work. Please help me out. Thank you in advance

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,084 ✭✭

    Hi @Aaa111

    Can you give us more information? Which city?

    Are you using FIzz or Fizz Ext?

    You can always contact the support, https://fizz.ca/en/ support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 23,503 admin

    Hello @Aaa111

    Could you please try to switch your phone to airplane mode for a couple seconds, then switch it back to normal and reinsert your Sim?

    If the issue still persists, please contact us directly for further details, by accessing this link https://fizz.ca/en/support

    Have a great day ahead!

    -Ingrid, Community Moderator

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