Payment Conformation Activating SIM Card Blank Screen

rozita
rozita Posts: 4 ✭✭
edited May 15 in My Mobile
Hello,

I have been trying to activate my SIM card on Fizz’s website, but every time I confirm my payment through a 2FA code, I am met with the same error/blank screen (attached to this post). I have tried using incognito mode, using various browsers, using various devices, deleting my cookies, deleting my cache, and using various cards. Nothing works. Does anyone have any advice? I’d love to join Fizz.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,425 ✭✭

    Hi @rozita

    Are you suing VPN? Try to disable

    The 2FA it seems to be a problem with your institution, since it is not asked from Fizz

    You can always contact the support, https://fizz.ca/en/ support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • kaitokun
    kaitokun Posts: 1,268 ✭✭

    I think you've already tried everything I would do. I believe it's best if you just contact support and see if they can help.

  • Whizz
    Whizz Posts: 23,031 admin

    Hello @rozita

    Could you please contact us directly so we can investigate this further? To do so, access this link https://fizz.ca/en/support

    Thanks for your understanding!

    Have a good rest,

    -Ingrid, Community Moderator

This discussion has been closed.

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