All my mobile plan's add-ons always expire at the end of the plan's cycle. Is this normal?

Ariane E.
Ariane E. Posts: 29 ✭✭
edited May 13 in My Mobile

Hello!

I expected the add-ons I buy for my mobile plan to last at least 30 days from the day I buy them. But in actuality they always seem to expire at the end of my mobile plan's payment cycle no matter when I buy them.

This situation definitely does not comply with what is described in the FAQ article concerning mobile add-ons: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,425 ✭✭
    edited May 11

    strange since an addon must expire at the end of the next billing cycle or when you used all

    You should validate with the support

    You can open a ticket, go on your plan, my settings→ contact form

  • kaitokun
    kaitokun Posts: 1,268 ✭✭

    I've never gotten add ons but confirm with customer support and see what they say.

  • Whizz
    Whizz Posts: 23,031 admin

    Hello @Ariane E.

    Normally an Add on lasts for two payment cycles, unless you used it. In order to do further verification, please contact us directly by accessing this link https://fizz.ca/en/support

    Your understanding and patience are highly appreciated.

    Have a good rest,

    -Ingrid, Community Moderator

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