Fizz to new address

Chiledienne
Chiledienne Posts: 16 ✭✭
edited May 13 in Internet

Hello fizz people!

I have a friend who wants to sign up for home internet with Fizz.

She was almost done with everything but the problem came when she tried to enter the credit card. Saying that the address doesn't match.

The thing is, her current CC has her current address where she's with another company, but she's moving in July and wants to change to Fizz.

How can she make it work since her CC doesn't match the new address?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,454 ✭✭
    edited May 9 Answer ✓

    hi

    When she enters the credit card the system should ask for the address associated with the credit card which must be the same registered with the credit card company

Answers

  • Ptardif
    Ptardif Posts: 15 ✭✭

    Elena is right, the address must match. Enter the address of the credit card. If she needs to get the modem delivered and installed to her new address, wait a few days before the move, change the credit card address then register to Fizz

  • kaitokun
    kaitokun Posts: 1,282 ✭✭

    She should probably just wait until closer to the date then update her address.

  • Whizz
    Whizz Posts: 23,075 admin

    Hello @Chiledienne

    The address of the credit card has to match the one on her account. She can either use another payment method with the updated address, or she can subscribe later on after changing the address of her current payment method. More details on internet subscription can be found here https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet

    ⚡️If you have other questions, feel free to contact us directly by accessing this link⚡️ https://fizz.ca/en/support

    As for the best answer, I assigned it to @elena code xzi4t as she gave the closest answer to your issue.💚

    Have a good rest!🌛⭐️

    -Ingrid, Community Moderator

This discussion has been closed.

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