Mobile is Roaming while in Calgary (No Internet)

EStanley

Two phones have been connected yesterday, in Calgary.
APN programmed
One phone is not roaming and the other phone is roaming (R).
The roaming phone does not connect to the internet.
I turned International Roaming on.
I manually selected fizzEXT (the only on available for Fizz)
No luck.

Advice would be appreciated, thank you.

Whizz

Hello EStanley  ,

Sorry to hear about the issue.

To remedy the situation, try to reset the phone`s network settings first, then just restart the phone, enable / disable airplane mode.

If the issue still persists, I advise you to test the Sim card in another phone , be sure that it`s compatible with the specifications found here : https://fizz.ca/en/faq/compatible-devices

Reach our customer service on chat in case the issue does persist even after these steps for further investigations.

Have a good day,
-Raul, Community Moderator
 

elena code xzi4t

Hi @EStanley

Did you enable the data roaming on the phone?

Mark123_2024

Mobile is Roaming while in Calgary (No Internet)

EStanley

May 9, 2024

Two phones have been connected yesterday, in Calgary.
APN programmed
One phone is not roaming and the other phone is roaming (R).
The roaming phone does not connect to the internet.
I turned International Roaming on.
I manually selected fizzEXT (the only on available for Fizz)
No luck.

Advice would be appreciated, thank you.

---

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It should be ok if you are in an area where Fizz has no network signal.

BeakBird

In the phones network settings, mobile networks, select 4G LTE.