Bad network performance and service

fizzjunk
fizzjunk Posts: 4 ✭✭
edited May 9 in My Mobile
I'm trying the Beta (western canada) Fizz.
It is horrible so far.
Are others having this?
I have opened a case in March (months) that Fizz is not addressing and they keep closing the case after no details, then open it again etc.

I have 2 fizz account one seems mostly fine, the new Beta one is BAD and they wont/cant fix.
Because I've tried both accounts this rules out my location and phones as the issue since the phones and a different fizz account work much better.

I get slow speeds when says LTE and LTE+ and lots of signal. Like google search taking 15 seconds to return results!
People call me and get "this number is not assigned" randomly often.
At first it used to keep switching from LTE to 3G, and H, networks but at least that seems to be ONE thing they might have kind a fixed.

Is anyone else having slow speeds like this?

Anyone have Fizz fix anything?
They keep asking the same questions, go away for weeks, then close the case saying they fixed it'.
Fixed what?
"We can't tell you, we don't have access to the information"
It still doesn't work.
"Ok, new case..."
At one point they kept replying for weeks claiming they were working on it, then they realized they had closed the case weeks ago and NO one was even working on it...

I think I will be closing this account at the end of the beta pricing.

Best Answer

  • Whizz
    Whizz Posts: 23,050 admin
    Answer ✓

    Hello fizzjunk  ,

    Sorry to hear about the issue.

    While I do understand the situation, it`s a bit out of our colleagues control ( the customer service ) , as they escalated the issue, but the technical team closed the ticket a few times.

    The reason on why they did that, it was due to the fact that there was a networking ticket being opened but this was done to an external team with whom our technical team worked with , and the ticket was closed by them.

    Specifically we did not receive a direct answer also, only that the matter is going to be investigated.

    Now, I escalated the situation further to our higher-ups which will be able to possibly ask for more details, but regarding the calls themselves, I invite you to reach us on private ( click on the Whizz portrait and send us a message ).

    We will need to know the phone model specifically ( for the calls issue ), exact current location, specific numbers that tried to reach you but couldn`t while having the number not available situation, the exact network to which you are connected and the steps that you made to try to solve the situation and the exact time-frame of the said calls.

    While, I did see some of the details in the tickets that were created, the information is quite spread out so to be sure that we won`t miss anything, I am asking you to contact us on private, so we can handle the situation further and escalate a proper ticket for the calls issue.

    Thank you for your understanding.
    -Raul, Community Moderator.

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