Network connection issue using Samsung A32

Hary
Hary Posts: 2 ✭✭
edited May 10 in My Mobile
Hi,
I'm using Samsung A32, I have to put the phone to aeroplane mode and turn off aeroplane mode every day to get Fizz connection.
any advise to solve this issue?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,292 ✭✭
    edited May 7 Answer ✓

    Hi @Hary

    Do you have the network operator in automatic?

    Probably you should reset the network settings

    Attention you will loose all the wifi and bluetooth configuration, password

    The steps to follow to reset your network settings will vary depending on the type of phone. Here are two examples:

    Android: Settings → General management → Reset → Reset network settings

    iPhone: Settings → General → Reset → Reset network settings

    1. https://fizz.ca/en/faq/how-to-reset-my-mobile-device

Answers

  • sivapras
    sivapras Posts: 2 ✭✭
    Switch off your phone and on .it should connect automatically
  • Mark123_2024
    Mark123_2024 Posts: 4,645 ✭✭

    Make sure that in your phone settings on network you have : "Automatically select network".

  • wenhan
    wenhan Posts: 1,085 ✭✭
    Is this happening overnight or does it disconnect from the network after a bit and refuse to reconnect? From what you said, it doesn't seem like an issue with selecting the network as switching airplane mode on and off basically forces the phone to connect again. More information on your issue would be useful
  • Cygnus
    Cygnus Posts: 5 ✭✭
    Did you try restarting the device?
  • Hoffung
    Hoffung Posts: 2 ✭✭

    Usually I don't have problems with the internet, but now I am gambling at online casino, so it's special for me to always be connected. A few times there were some failures in the process of games, and I was about to make a claim online casino Tower.Bet, because I am not satisfied with such terms. Good thing I found out in time that these glitches were on the part of my ISP. I changed it, and now I can play in peace.

  • Whizz
    Whizz Posts: 22,900 admin

    Hello @Hary,
    I'm sorry to hear about this situation that you have with the mobile service.
    I have selected @elena code xzi4t answer as the best for you in this situation.
    If you encounter the same situation after you have done those manipulations, you can use the following link https://fizz.ca/en/support to contact us to look more into this issue.
    I hope this will solve the situation and I wish you a good day.
    -Mihai, Community Moderator

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