I cannot get HD calling activated

Fredeight

The VoLTE is greyed out and I'm not able to do anything to make it work. The normal call is just awful and would like to have the HD calling available.

elena code xzi4t

Hi @Fredeight

What phone are you using?

Are you in 3G or 4G(LTE) coverage?

Did you try to reboot the phone?

Is your phone certified by Fizz for the VoLTE? https://fizz.ca/en/faq/compatible-devices#3

kaitokun

I never knew there was an HD calling. I just transferred from another provider about a week ago.

Whizz

Hello Fredeight  ,

Sorry to hear about the issue.

As the user elena code xzi4t  stated ( for which I will give her the best answer ) , check if your phone is in the VoLTE compatible list of phones first, and then reboot or do a network reset for the mobile device ( if the device is compatible ).

Reach our agents on customer service if there are still issues in this case : https://fizz.ca/en/support

Have a good one,
-Raul, Community Moderator