Internet connection freezes every few minutes

jiji1776
jiji1776 Posts: 2 ✭✭
edited May 7 in Internet
In Montreal, have been using Fizz for awhile with few issues. For the past week, the internet connection will freeze for a minute or two at a time. This happens consistently every 5 or so minutes. These freezes occur both on Wifi and devices connected by ethernet. The frequency is making it difficult to do anything that requires a stable connection. I have tried all of the recommended solutions, even performing a factory reset on the modem. Nothing has helped the situation at all, and the ongoing nature leads me to believe that it is not going to resolve itself. Any suggestions or assistance would be appreciated!

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,441 ✭✭
    Answer ✓

    Hi @jiji1776

    If you already try the factory reset, the only solution is as the support to monitor the modem.

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

  • kaitokun
    kaitokun Posts: 1,278 ✭✭
    Probably a good idea to contact customer support.
  • Whizz
    Whizz Posts: 23,047 admin

    Hello jiji1776  ,

    Sorry to hear about the issue.

    I verified your account and it appears that a service call has been set to your address on the 9th of May as we apologize for the inconvenience.

    Rest assured the situation will be remedied and here you can find details on how to prepare for the visit : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    Thank you elena code xzi4t  for the advice also that you gave, as I gave you the best answer in this case.

    Have a good one,
    -Raul, Community Moderator

This discussion has been closed.

Categories