Gift Button is deactivated?

Alexbear
Alexbear Posts: 1 ✭✭
edited May 2024 in Data Gifting

I tried to send someone a data gift and the link button is slightly faded and doesn't click through. Could there be a reason for that>

Comments

  • Mark123_2024
    Mark123_2024 Posts: 5,825 ✭✭

    If he does not have a plan with data included you can not send him.

  • Mark123_2024
    Mark123_2024 Posts: 5,825 ✭✭

    It could be also in an area with poor internet connection.

  • Mark123_2024
    Mark123_2024 Posts: 5,825 ✭✭

    If the data is not from you initial plan you can not gift it.(roll over data can not be gifted)

  • Whizz
    Whizz Posts: 24,209 admin

    Hello @Alexbear.
    Thank you for the question.
    I have verified the account and I noticed that your plan does not include mobile data in it.
    To be able to send/receive data you will need to have data in your plan, you cannot send rollover data or gifted data.
    More information about that can be found in this FAQ https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work
    I hope that I answered all of your questions.
    Have a wonderful week.
    -Mihai, Community Moderator

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