Internet Speed super slow, regardless of 400Mbps

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jjlauchu
jjlauchu Posts: 2 ✭
edited May 4 in Internet
Hello, I've been experiencing for a while that my internet speed is super slow.
It's 4 times less than expected.

I reset the device without reaching at least 3/4 of the speed.

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  • elena code xzi4t
    elena code xzi4t Posts: 5,250 ✭✭
    edited May 4
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    Hi @jjlauchu

    Try to test with an Ethernet cable it can be some problem with a Wifi like a conflict with other wifi

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,506 ✭✭
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    Is it like that at every time of the day and in every location of your house?

  • Whizz
    Whizz Posts: 19,594 admin
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    Hello @jjlauchu.
    I am sorry to hear that, I am more than happy to help you.
    After verifying your account I noticed that you have tried to make a scan in the Fizz Wi-Fi application however the scan was not finished.
    I will kindly ask you to do the scan again until it is completed.
    I also noticed that you had 13 devices connected when doing the scan.
    For a better result, it is recommended to do the speed test having only one device connected to your network.
    You will be able to find the steps for that in this FAQ https://fizz.ca/en/faq/my-wi-fi-network-not-optimal-its-slow-or-it-cuts-what-do-i-do
    If the issue persists you can reach us on our channels by following link https://fizz.ca/en/support
    Have a nice day.
    -Mihai, Community Moderator

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