Any one else’s modem randomly reboot?

Wasabi

My Fizz modem randomly reboots on its own. All the lights are off and come back on as if I power cycled it.
Has anyone else experienced this and successfully resolved it?
Fizz tells me they don’t see this activity on their side. Frustrating.

elena code xzi4t

Hi @Wasabi

Not mine.

Did you remove the plastic around the modem?

Is the modem hot?

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello Wasabi  ,

Sorry to hear about the issue.

I verified your modem`s signals and I don`t see anything wrong ( there were a few fluctuations a few days ago but everything appears to have been remedied ).

In this case ,the first step in resolving any Wi-Fi-related difficulties is to perform a network diagnostic at home. If you have not yet finished the 2-minute network scan, please proceed as follows:
To begin troubleshooting, take these steps:
Place yourself near to your modem.
Open the Fizz Wi-Fi app in Overview and press the three dots in the upper right corner to access the application menu.

Select More
Select "Fizz support"
►Tap "Tools and support"


Follow the instructions and grant all permissions until you reach the feature page, at which point you should click on Network Scan. Allow the 2-minute scan to complete (do not dismiss the program or try to see messages or notifications during this time). 

To download the Fizz WiFi app follow this link  : https://fizz.ca/en/faq/what-are-wi-fi-technologies-used-fizz

Once the scan is completed ,reach our customer service on chat : https://fizz.ca/en/support for further investigations.

Have a good one,
-Raul, Community Moderator