Activation pending

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steveperera
steveperera Posts: 3 ✭✭
edited April 29 in My Mobile
My activation still shows as " Activation Pending " even after waiting two hours. How long will it take to finish the activation.

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  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,490 ✭✭
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    Usually in 2 hours it should be done. Did you port your old number? If yes, did you confirm the porting out to your old provider? If you did all that, you're better off contacting customer support

  • Whizz
    Whizz Posts: 19,504 admin
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    Hello steveperera 
    Thank you for becoming a Fizz member of our mobile plans.
    After making the necessary verifications into my tools I was able to see that your activation is complete.
    The plan is active and the services should work properly.
    Normally, the transferring of the phone number, takes about 2 hours and this is why for a period the status was "pending activation".
    It takes some time for the system to send the confirmation message and then after your reply, to process this change.
    Here are more details: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz 
    Your understanding is highly appreciated.
    Have a great day.
    -Lavinia, Community Moderator

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