internet speed

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Td4fizz
Td4fizz Posts: 2 ✭
edited April 27 in Welcome and join
I apply for400 internet speed, but it does not commit and I am nit able to contact any agent to complain

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  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,474 ✭✭
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    What does it mean it does not commit?

  • elena code xzi4t
    elena code xzi4t Posts: 4,861 ✭✭
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    hi

    If you mean that your are not able to put the order try with a different browser

    If this is not what you mean, please clarify your problem

  • Whizz
    Whizz Posts: 19,393 admin
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    Hello Td4fizz  ,

    Sorry to hear about the issue.

    I checked your modem`s signals and on the wired part, everything appears to be in order ( your plan has a speed of 400+ MBPS).

    If you have issues on WiFi, I kindly invite you to download the Fizz WiFi app from here : https://fizz.ca/en/faq/what-are-wi-fi-technologies-used-fizz 

    Open the Fizz Wi-Fi app in Overview and press the three dots in the upper right corner to access the application menu.

    Select More
    Select "Fizz support"
    ►Tap "Tools and support"

    Run a network scan , check what it has to say and reach our customer service either on Live chat : https://fizz.ca/en/support so they can check what`s happening.

    Thank you for your understanding.
    Have a good one,
    -Raul

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