New to Fizz 😁

Chinchilla
Chinchilla Posts: 6 ✭✭
edited April 27 in Welcome and join
Hi Everyone,

New here and so far so good. No issues in porting my number and the network. I can see Fizz Ext | Fizz as my network but I read somewhere that I should not be worried about it.

Also, I used my old phone at the beginning when setting it up. So in my profile now, it registered the old phone model. I am wondering if that can be changed.

Thank you!

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,354 ✭✭

    Hi

    It will be changed automatically however for me it took 3 weeks

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,721 ✭✭

    Hi and welcome to Fizz…it will change automatically after a while... Not a big deal anyway since it doesn't affect anything in your plan

  • thenameoftheman
    thenameoftheman Posts: 10 ✭✭
    do not panic!
  • Whizz
    Whizz Posts: 22,964 admin

    Hello Chinchilla,
    Welcome to our Fizz mobile services.
    I am glad to hear that everything worked properly with your number transfer.
    From what I can see in your account, a new IMEI was updated however, in case it is still not the correct one, please try to reinsert the SIM card and restart your phone.
    This is normally fixing the matter and the system will process the change.
    Feel free to contact our customer service agents in case you will encounter any issues, using this link: https://fizz.ca/en/support 
    Have a wonderful day.
    -Lavinia, Community Moderator

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