Unable to port number over to fizz for over 1 week. (Alberta)

TPeters02
TPeters02 Posts: 2 ✭✭
edited April 25 in My Mobile
I have been trying to port my phone number to fizz for over a week including having 2 tickets created but there is no updates or resolution to this issue.
Any attempt at contacting support is met with chat bots/ scripts and no help.
Is there anyway to contact a real person or supervisor to get this issue resolved?
Thank you,

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,427 ✭✭

    Hi @TPeters02

    Try to go here https://fizz.ca/en/support , click on the green bubble and ask to chat with an agent, sometime you need to ask twice

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,753 ✭✭

    Unfortunately there's not much we users can do... You're better off contacting customer support

  • Whizz
    Whizz Posts: 23,036 admin

    Hello TPeters02 

    Following my verification, our technical team is still investigating the issue. Once they respond to us, we will update you via e-mail. You can also track the progress of your ticket from your Fizz account -> My settings -> My tickets.

    In the meantime, if you'd like to contact us directly, access this link, click on the green bubble icon and select 'Chat' : https://fizz.ca/en/support

    Your understanding is highly appreciated!

    Have a good rest,

    -Ingrid, Community Moderator 


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