My Galaxy S24 shows up as not VoLte certified

BeakBird
BeakBird Posts: 3,558 ✭✭
edited April 24 in My Mobile
My Galaxy S24 shows up as not VoLte certified under my phones in my account.

I chatted with support and they told me to try with a different browser, which I did, but it still says NO for VoLte certified.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,363 ✭✭

    Hi @BeakBird

    If the phone is not bought from them this can happen

    Try this

    • disable the wifi
    • Make a call
    • check that your phone stay in LTE during the call (if this is the case, your call is made using VoLTE)

  • Whizz
    Whizz Posts: 22,972 admin

    Hello @BeakBird ,

    Sorry to hear about the issue.

    What I can advise you is to remove the Sim card from your phone, place it in another phone - try to use it with the new device and place the Sim card back in the Samsung S24 again.

    Test the service a bit and check the account to see if the details have been updated.

    If not, reach our colleagues on Live chat for further investigations.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

  • Sylynce
    Sylynce Posts: 15 ✭✭
    There can be an administrative problem with recording information.

    However, your phone's ability to perform on the VoLTE band is the real test.

    Wifi off. Check service on LTE. Place a call.

    You will know right away!
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