Activation Pending for 90+ hours

Pri123
Pri123 Posts: 2 ✭✭
edited April 23 in My Mobile
My fizz SIM Card has been in the activation stage for 90+ hours. I've been consistently contacting customer service but I've yet to receive a favorable response.

Answers

  • Whizz
    Whizz Posts: 23,503 admin

    Hello @Pri123

    Following my verification, a ticket to our technical team was already opened regarding your concern. 🙂

    You can view it and track its progress directly from your Fizz account → My settings → My tickets. Once we get a response from them, we will update you via e-mail.

    More details regarding SIM activation can be found here https://fizz.ca/en/faq/activate

    Feel free to contact us again if you have other questions or concerns.

    Have a good rest,

    -Ingrid, Community Moderator

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