Number transfer failed because line was inactive, now unable to get new number

Laurent1
Laurent1 Posts: 2 ✭✭
edited April 21 in My Mobile
I tried to transfer my number but forgot that it was inactive. It seemed like the transfer went through, I entered the correct IMEI, answered YES to my provider and then Fizz told me they were working on it. But now the website sent me a notification stating the IMEI I entered is incorrect, which I double checked and it isn't, but it still won't work probably because the line is inactive. So I tried the new number option but it just throws the same 'There has been an error, please try again' every time. I've also received a notification telling me to contact support using the chat to authenticate my identity, but it's a AI agent which doesn't seem to want to let me talk to a human. I'm wondering if there's a way to fix this issue or if I would have to call Fizz on a borrowed phone.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,427 ✭✭

    Hi @Laurent1

    For this kind of problem only the support can help, did you try to ask the bot to speak with an agent?

    @Whizz probably you should take over here

  • Whizz
    Whizz Posts: 23,036 admin

    Hello @Laurent1 ,

    I am sorry for the situation encountered.

    Following my verification into your account, I noticed that you managed to activate your SIM card. In this case, I suggest you to test your line following the available steps here: https://fizz.ca/en/faq/how-test-my-fizz-line.

    If you have any other questions or issues, you can contact us directly on: https://fizz.ca/en/support . We are 24/7 available at your disposal.

    Have a great day,
    -Valentina, Community Moderator

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