Credit card said needs to be verified

Mohammed B. #1740

I wanted to purchase a phone but it keeps saying my credit card needs to be verified. I tried another card same issue

elena code xzi4t

Hi @Mohammed B. #1740

Did you try to contact the institution that released the credit card, sometime, they ask to authorize the purchase and probably the block it

You can always contact the support, https://fizz.ca/en/support with this kind of problem.

Pascal

Hi @Mohamed B. 12376
It’s better to contact customer support for this https://fizz.ca/en/support

Whizz

Hello @Mohammed B. #1740 ,

I am sorry for the situation encountered.

Following my verification into your account, I noticed that a ticket was already marked as high priority for you because we comprehend the importance of your matter.

Once of my colleagues already contacted you via your email and advised you to reach your bank for further details or to use another credit card. You can find more details here: https://fizz.ca/en/faq/what-payment-methods-can-i-use .

If you have any other questions or issues, you can contact us directly using this link: https://fizz.ca/en/support .

Have a great day,

-Valentina, Community Moderator