Delayed SIM card delivery

Rai7542

I ordered a SIM card 10 days ago and it hasn't arrived yet. Please could you tell me if this delay is normal? I have tried to contact the Fizz staff via chat without success, no one responded to me.

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Hi @Rai7542

10 days is a limit, check if you have a store selling the card near you https://fizz.ca/en/participating-stores/sim-card

You can always contact the support, https://fizz.ca/en/support to receive a refund for the SIM that you didn't received

Pascal

Hi @Rai7542

It’s preferable to contact customer service for that kind of question

https://fizz.ca/en/support

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After so much time I would insist with customer support

Rai7542

Thank you very much for your help!

Whizz

Hello @Rai7542,
We are sorry to hear about the situation encountered with the SIM card delivery.
Normally the delivery of the SIM cards takes from 2 to 5 business days in accordance with this FAQ: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
After making the necessary verifications into our tools, we saw that you were able to reach our customer service agents and you received a refund for the undelivered SIM card.
If you wish, you can order a new SIM card from your Fizz account or purchase it directly from a partner store, like Couche Tard or Jean Coutu pharmacies.
Store locations can be found here: https://fizz.ca/en/participating-stores/sim-card#stores
Have a great day.
-Lavinia, Community Moderator