I have started getting spammed with "Your Fizz wallet is running low." emails. Why?

Pieroway
Pieroway Posts: 1 ✭✭
edited April 18 in My Mobile

I am on a monthly plan. I don't have a wallet that I know of.
How can I stop the spam, or at least find out why it thinks I need to add funds to my non-existent wallet?

On a side note. Rob, the chatbot, sucks. It's seriously un-helpful. I'm considering moving my business elsewhere. Have to think on that one….

And, just an observation, "Contact Fizz | Customer service - Contact us 24/7. That’s what we’re here for," is a huge joke.

Answers

  • Pascal
    Pascal Posts: 7,469 ✭✭

    Hi @Pieroway

    Contact customer service for more information

    https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 23,501 admin

    Hello @Pieroway

    We're sorry that you are experiencing these issues currently.

    In order to investigate it further, please contact us directly from https://fizz.ca/en/support

    Regarding Rob, if you specify that you'd like to talk to an agent, you will be transferred to one of us. 😊

    Your understanding is highly appreciated!

    Have a good rest,

    -Ingrid, Community Moderator

This discussion has been closed.

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