Fizz network in Calgary disconnects from LTE and drops to 3G often

mws20
mws20 Posts: 4 ✭✭
edited September 30 in My Mobile

Anyone from Calgary can confirm whether Fizz will often kick you off LTE and require you to reconnect to it? Both my A52 and Fold are experiencing the same behaviour so its probably not a device issue. Furthermore, I can stay on Fizz-EXT LTE without any issues for days.

Answers

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,753 ✭✭

    I'm sorry but I'm not from Calgary. I hope someone can chime in and give you some feedback

  • Pascal
    Pascal Posts: 7,438 ✭✭

    Hi @mws20

    Ask to customer service if network have any issues

    https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 23,036 admin

    Hello mws20  , 

    Sorry to hear about the issue.

    At this point, I can only suggest that you reach our customer service  : https://fizz.ca/en/support so our team can possibly escalate a ticket and check what`s happening, but to do that, they will need a few more details from you, which are better shared there and not on the forum.


    Have a good one,
    -Raul, Community Moderator

This discussion has been closed.

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