Buying a travel add-on - impossible to select the country

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gcalde
gcalde Posts: 37 ✭✭
edited April 15 in My Mobile

Hello everyone. I am traveling to the US this week, and I am trying to buy the travel add-on, but whenever I click on the country, this happens. It happens even if I type the whole thing. Anyone else experiencing this problem?

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Answers

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,463 ✭✭
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    https://forum.fizz.ca/en/discussion/2650052/buying-a-travel-add-on-impossible-to-select-the-country

    Are you sure you don't have already a Canada-USA plan? If that's not the case, please contact customer support

  • Code:8CE6H
    Code:8CE6H Posts: 8,178 ✭✭
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    Hello gcalde,

    Can you try another computer?

  • Pascal
    Pascal Posts: 6,063 ✭✭
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    choose United States of America

  • Whizz
    Whizz Posts: 19,364 admin
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    Hello gcalde  ,

    Sorry to hear about the issue!

    I verified your account and it appears that you did not manage to purchase the travel add-on.

    Also, I did a slight test checking if I would have the same error and it looks like I didn`t receive it.

    in this case, I can only recommend to try the operation from another browser especially via Incognito mode, or possibly another device, but changing the browser should definitely solve the issue in this case, since cache and cookies can have a funny way of interfering with the website sometimes.

    Details on travel add-ons can be found here also : https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

    Have a good one,
    -Raul, Community Moderator

     

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