Hello, I keep trying to make a payment on my account but its not working

Clo0405

Ive been trying to make a payment since April 5th, every time i click on 'proceed with payment" it wont take me to the next page.

Code : 8CE6H

Please contact Fizz: https://fizz.ca/en/support

FizzyFizz JQMPM

What kind of payment? Like paying for your plan? As far as I know you can only do it by adding an accepted card on your profile. If you are talking about buying a phone, we can try from another browser or device. If it still doesn't work, try contacting customer support

popfizz

Maybe put your browser into Incognito/Private-browsing mode and try again. That usually works for me when I can't get to the next page

Pascal

Hi @Clo0405

It’s better to contact customer service https://fizz.ca/en/support

Mark123_2024

https://forum.fizz.ca/en/discussion/2649965/hello-i-keep-trying-to-make-a-payment-on-my-account-but-its-not-working

Add your credit card on your account and will take it automatically.

Whizz

Hello Clo0405,
Thank you for reaching out. 

I just verified your account and I noticed that you managed to proceed with payment yesterday, on the 11th of April. 
Please go ahead and test your plan, and if there is still any issue with it, feel free to contact our customer service prepresentatives.

Have a good one!
-Sergiu, Community Moderator