Problem using a vanilla prepaid card

0mgewo
0mgewo Posts: 2 ✭✭
edited April 12 in My Mobile
I'm entirely new to Fizz's service and I tried to bought a sim card with my vanilla prepaid card but it doesn't work even thought the guideline clearly say you can use vanilla prepaid card if it's not for a recurrent transition. Is there a way to make it work with my card, or do I need to buy another kind of prepaid (If so, wich ?). Thank you !

Answers

  • Pascal
    Pascal Posts: 7,438 ✭✭

    hi @0mgewo

    Contact customer service https://fizz.ca/en/support

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,114 ✭✭
    edited April 11

    Not sure where are you coming from. In Montreal you can physically buy a SIM card at either Jean Coutu or Couche Tard stores or at some Metro stations.

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,753 ✭✭

    Do you have to necessarily buy the sim card online? If that's the case, instead of buying a new prepaid card, I would contact customer support to be sure which card can be used and why yours is not working. If you are in Montreal, you can find a vending machine or a couche tard and pay as you prefer

  • Whizz
    Whizz Posts: 23,036 admin

    Hello @0mgewo

    After adding the Vanilla Card to your account (My settings → Payment methods → Add a payment method) try to buy the Sim card from an incognito window or another browser. It should work indeed since it is an one-off payment.

    If the issue persists, please contact us directly by following this link https://fizz.ca/en/support

    More details regarding which payment methods you can use are found here https://fizz.ca/en/faq/what-payment-methods-can-i-use

    Your understanding is highly appreciated.

    Have a great day ahead!

    -Ingrid, Community Moderator

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