No home internet network at J7C (Quebec)

StephGaut
StephGaut Posts: 2 ✭✭
edited April 5 in Internet
Please fix. Thanks.

Answers

  • aleem04
    aleem04 Posts: 3 ✭✭
    You should contact the support team to report this issue. They will be able to check your problem and correct the situation.

    Go to: https://fizz.ca/en/support

    Hit the in the right-hand corner. That’s your gateway to the platforms available to contact us. A friendly rep will be with you as soon as possible.
    Click on the green bubble at the bottom right of the screen to contact an agent.
  • aleem04
    aleem04 Posts: 3 ✭✭
    Please contact support to report this issue. They will be able to check your problem and correct the situation. Go to:
    https://fizz.ca/en/support
    Hit the in the right-hand corner. That’s your gateway to the platforms available to contact us. A friendly rep will be with you as soon as possible.
    Click on the green bubble at the bottom right of the screen to contact an agent.
  • Whizz
    Whizz Posts: 23,148 admin

    Hello StephGaut,
    Sorry to hear about this situation.
    After my verifications I was able to see that there was a temporary unavailability of the service in your area. My advice will be to try to restart the modem from time to time, in order to verify your connection. For this, you need to unplug the power cable for minimum 30 seconds. After that, plug the modem back into the electrical outlet and expect about 3 minutes for the devices to fully reconnect to the network.
    More information can be found at this FAQ https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
    If the situation persists you can get in touch with our customer service by following this link https://fizz.ca/en/support
    I hope you have a great day.
    -Mihai, Community Moderator

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