Fastest way to reach support

Martin_S
Martin_S Posts: 1 ✭✭
edited April 5 in Internet

A tree branch fell on my internet cable and ripped it from my house.

I tried messenger to reach fizz, and I was told by the bot that a customer service rep would contact me, that the messenger service isint live, etc. I got no answer from a human for the past 2 hrs. Obviously I will need a technician visit to fix the issue and my internet.

What is the fastest way to reach a fizz representative to schedule a technician visit?

Thanks

Answers

  • Whizz
    Whizz Posts: 23,148 admin

    Hello Martin_S ,
    Sorry to hear about this situation.
    Your position in the queue changes depending on which team can process your request, after you have spoken to Chatbot and requested a transfer to an agent.
    I have made the necessary verifications on your account, and I was able to see that you discussed this with one of our agents.
    A request has been made to our department to schedule you an appointment as soon as possible.
    You will receive an email by us once the appointment date is set.
    We appreciate you're understanding and cooperation.
    Have a wonderful day.
    -Mihai, Community Moderator

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