Still waiting for points.

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chymberly
chymberly Posts: 9 ✭✭
edited April 5 in Phones

Hello, I purchased my second phone through my account on fizz in February and have yet to receive badge credit/points for it.

Do I just wait longer or…?

Answers

  • BlueGiant_L57D2
    BlueGiant_L57D2 Posts: 6,248 ✭✭
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    Hi @chymberly !

    You should contact the support team to report this issue. They will be able to check your problem and correct the situation.

    Click on the green bubble at the bottom right of the screen to contact an agent.

  • Whizz
    Whizz Posts: 19,711 admin
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    Hello chymberly,
    Sorry for this situation. 
    I have verified your account and I see that you received the points however the badge was not received. 
    For this situation I have created you a ticket to our technical department.
    You can directly verify it on your account under My settings>My tickets.
    Once they will provide us with an answer we will notify you via email.
    We count on your understanding and cooperation.
    Have a good day.
    -Mihai, Community Moderator 

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