Still waiting for points.

chymberly
chymberly Posts: 9 ✭✭
edited April 5 in Phones

Hello, I purchased my second phone through my account on fizz in February and have yet to receive badge credit/points for it.

Do I just wait longer or…?

Answers

  • BlueGiant_L57D2
    BlueGiant_L57D2 Posts: 6,537 ✭✭

    Hi @chymberly !

    You should contact the support team to report this issue. They will be able to check your problem and correct the situation.

    https://fizz.ca/en/support

    Click on the green bubble at the bottom right of the screen to contact an agent.

  • Whizz
    Whizz Posts: 23,047 admin

    Hello chymberly,
    Sorry for this situation. 
    I have verified your account and I see that you received the points however the badge was not received. 
    For this situation I have created you a ticket to our technical department.
    You can directly verify it on your account under My settings>My tickets.
    Once they will provide us with an answer we will notify you via email.
    We count on your understanding and cooperation.
    Have a good day.
    -Mihai, Community Moderator 

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