No internet at H4M

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Lei
Lei Posts: 21 ✭✭
edited April 5 in Internet

SInce 10:30AM, I do not have internet connection, try to talk with customer service by FIzz mobile app, but no response, what I can do now?

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  • BlueGiant_L57D2
    BlueGiant_L57D2 Posts: 6,248 ✭✭
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    "Major outage reported"… 😶

    https://videotron.com/en/support/outages

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,367 ✭✭
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    This is definitely related to the weather conditions! You've got to wait unfortunately

  • Code:8CE6H
    Code:8CE6H Posts: 8,162 ✭✭
    edited April 4
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    And now, Lei ?

    For me it's OK now.

  • Whizz
    Whizz Posts: 19,300 admin
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    Hello Lei  ,

    We are sorry to hear about the situation encountered.
    After making the necessary verifications into our tools we have noticed that, due to the recent weather, there are some maintenances works being done in your area and this is why you are impacted.
    It seems like your modem is online right now however since the situation is ongoing you may still encounter issues.
    You can restart the modem if this happens.

    To restart the modem, you can unplug the power cable for minimum 30 seconds.
    After that, please plug the modem back on into the electrical outlet and expect about 3 minutes for the device to fully reconnect to the network.
    Here you can see exactly the process: https://youtu.be/FUup6jfIvGA
    Your understanding is highly appreciated.

    Have a wonderful day.
    -Lavinia, Community Moderator 

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