Fizz doesn't ship me a sim card. What should I do?

KUYLU

I live in Toronto. This is the third sim card I ordered. Fizz doesn't ship me a sim card. There isn't any stores in Toronto that I can go and buy a sim card.

What should I do?

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Uploaded Apr 4, 2024349.2 KB

Pascal

Hi @KUYLU

The most reassuring thing is that as long as you have not activated the SIM card, you do not pay! I know I shouldn't tell you that but after 3 times, I think I'll go elsewhere!

I’m glad to help you

Have a good one

FizzyFizz JQMPM

You could contact customer support to get some help checking why they are not shipping to you

Whizz

Hello KUYLU  ,

Sorry to hear about the issue.

I observed that you discussed the case already with quite a few agents for which we apologize.

As I saw, your 3rd order is on it`s way so I kindly invite you to wait for it.

We understand that it`s not a pleasant situation, however we don`t have direct control over the delivery company once the Sim card leaves the warehouse, since it`s up to them to ship it.


That being said, your feedback has been appreciated to help in progressing on how the process works.

Thank you for your understanding.
Have a good one,
-Raul