Fizz doesn't ship me a sim card. What should I do?

KUYLU
KUYLU Posts: 23 ✭✭
edited April 6 in Welcome and join

I live in Toronto. This is the third sim card I ordered. Fizz doesn't ship me a sim card. There isn't any stores in Toronto that I can go and buy a sim card.

What should I do?

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Answers

  • Pascal
    Pascal Posts: 7,442 ✭✭

    Hi @KUYLU

    The most reassuring thing is that as long as you have not activated the SIM card, you do not pay! I know I shouldn't tell you that but after 3 times, I think I'll go elsewhere!

    I’m glad to help you

    Have a good one

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,788 ✭✭

    You could contact customer support to get some help checking why they are not shipping to you

  • Whizz
    Whizz Posts: 23,169 admin

    Hello KUYLU  ,

    Sorry to hear about the issue.

    I observed that you discussed the case already with quite a few agents for which we apologize.

    As I saw, your 3rd order is on it`s way so I kindly invite you to wait for it.

    We understand that it`s not a pleasant situation, however we don`t have direct control over the delivery company once the Sim card leaves the warehouse, since it`s up to them to ship it.


    That being said, your feedback has been appreciated to help in progressing on how the process works.

    Thank you for your understanding.
    Have a good one,
    -Raul

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