Can't submit form on new sim ordering

FredyFredie
FredyFredie Posts: 2 ✭✭
edited April 2 in My Mobile
After filling up in all info on webpage, the next button is not working at all, even if I clear all cookies

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,427 ✭✭
    edited April 2

    Hi @FredyFredie

    Did you click on the checkbox to agree with the conditions?

    If you don't have a referral code in order to receive 25$ at your second payment, you can pick mine is on my name after code or pick one from here

    https://forum.fizz.ca/en/discussion/2198337/this-is-the-place-for-your-referral-codes-here-and-only-here

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,753 ✭✭

    Please double check that you fill all the mandatory fields and that you checked the box corresponding to the agreement of terms and conditions… If you did everything, contact customer support and let them help you out with this

  • Whizz
    Whizz Posts: 23,036 admin

    Hello FredyFredie  , 

    Sorry to hear about the issue.

    Please follow the suggestion that the other users stated but what I would also advise would be to try the operation from another browser via Incognito mode ( make sure that you also have the correct region selected in your account ).

    Here you can find more details : https://fizz.ca/en/faq/how-do-i-order-sim-card

    If you still have issues, I invite you to discuss with our customer service on Live chat for further investigations : https://fizz.ca/en/support

    Have a good one,
    -Raul, Community Moderator

This discussion has been closed.

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