Moving with Fizz Internet Contract

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Lola
Lola Posts: 1 ✭✭
edited April 2 in Internet

I'm moving, which I've done before with my Fizz internet connection. However while looking at the moving section on the site, it's all phrased as if I'm a new customer signing up for the first time as opposed to an existing customer simply switching locations. I've verified the new adresses' eligibility, won't need a technician, but I'm afraid to confirm everything in case there's any confusion and I end up having to mail in my modem/wait for a new one for no reason and find myself with no internet due to some clerical error…. Am I overthinking this? is this just bad website design (merging two types of activation processes) but there's in fact a simplified procedure for existing customers moving?

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  • A17
    A17 Posts: 6,848 ✭✭
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    Contact Fizz by chat: https://fizz.ca/en/support

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 5,649 ✭✭
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    I think you book the moving of Fizz service from your account.. it shouldn't be as a new activation if the apartment where you are moving in is already compatible with your plan... A technician could be needed anyway to complete the activation

  • Whizz
    Whizz Posts: 19,099 admin
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    Hi Lola,
    Thank you for reaching out. 

    To start a moving process you need to log into the Fizz website, go to My Plans > Manage my Plan > Moving. You can find more information here https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service. You could also start the process using an incognito window on your browser, as a private page is not affected by cookies and cache memory. 

    In case any error appears, you can always contact our customer service representatives and they will help you out. Moreover, your modem only needs to be sent back to Fizz if you Unsubscribe from the current plan, which will most likely not happen if you correctly place a moving order. 

    Have a good one!
    -Sergiu, Community Moderator

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 5,649 ✭✭
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    Hey @Lola, let us know how it goes!

This discussion has been closed.