In coming call not working

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00ubnxntg4k77mRWK697
00ubnxntg4k77mRWK697 Posts: 2
edited April 1 in My Mobile
Call forwarding and stop my rogers line activity fizz but same number

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  • Pascal
    Pascal Posts: 5,570 ✭✭
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    Hi @00ubnxntg4k77mRWK697

    Unfortunately users in the forum can’t do nothing for you!

    Contact customer service https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 19,098 admin
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    Hello 00ubnxntg4k77mRWK697  ,

    Sorry to hear about the issue.

    I verified your account and it looks like you didn`t complete the transfer process as you entered the wrong account number.

    To remedy the issue, go to your account in My plans - View notifications and select the option to get a new number.

    Once there, select the option to transfer your number to Fizz and enter the IMEI this time of the device where the Rogers Sim card is located.

    More details can be found here : https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do

    If you enter the correct details , the transfer will be completed in a few hours.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

This discussion has been closed.