Is it right?

KUYLU

I ordered a sim card on March 24, 2024, but I didn't receive it.

That made a lot of trouble for me. Delivery takes 1 day across Canada.
I have to pay another month for my actual mobile provider to keep my phone number active to be able to transfer it to Fizz.

BETA discount is in its final stretch and I will miss it.

Fizz doesn't have any customer service to call. I have to chat long time and waste time with any agents to explain everything. It is not supposed to be like that.

Delivery after placing a sim card has to be guaranteed for a system like Fizz.

I live in Toronto. Fizz is new in Ontario.

Pascal

Hi @KUYLU
Maybe it's the fault of Easter week and everything takes longer! I see that you have already spoken with customer service. So there is nothing more to do than waiting for your SIM card

Have a good day

Mark123_2024

Hi, usually the delivery companies are not working these days 😕. You should have bought the sim card from a selling point. Guilt is half/ half in this case in my opinion.

Whizz

Hello KUYLU  ,

Sorry to hear about the issue!

While we do understand your point of view , we don`t really have a control on delivery companies since they operate distinctively under their own accord.

So once the order is placed , we give the delivery company the item , and from there it`s on them to deliver the product in a timely manner.

From what I verified your account, it appears that you received a reimbursement for the Sim card for which again we apologize as also you discussed a few other options that we might have for you.
The refund can be seen by going to My settings - Transaction history : https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders and it should be available in your bank account in some business days.

In this case, I will close the post and I thank you again for your understanding.
Have a good one,
-Raul, Community Moderator