My internet has not been working for 2 days.
Answers
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Hi @Jaybeau333
Did you try to reset the modem? You have a little button at the back, press for 5 seconds and your modem will reset.
If it’s not working, you have no choice to contact customer support
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I would contact customer support for this
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Could be your cable outside as well. Chat with support, they will be able to check your connection to see if the problem is inside the home (modem/router) or outside the home (loose/broken cable)
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Hello Jaybeau333 ,
Sorry to hear about the issue.
I verified your modem`s signals and it appears that the modem is online on our side ( it shows that you rebooted the modem yesterday but that`s about it ).
If you still have issues, I invite you to unplug the modem for 10 minutes at least ( it might have electrically overloaded ) so keeping it unplugged for a bit might help address the issue.
Plug it back in and check if you have a working connection, especially via Ethernet cable.
If you don`t , I suggest that y pressing the small button on the back of the modem ( in the small orifice ), using a sharp object for about 20 seconds until the modem reboots itself.
You will then need to connect to the default network using the default password on the white label.
Wait a few minutes after the factory reset and check again if you have a working connection as more details can be found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem
Check if the Easy connect interface pops-up after the factory reset and if does not try to log to the modem`s interface via 192.168.0.1 from any browser.
using these :
• Username: cusadmin
• Password: the password written on the white label on the back
Test your connection after a few minutes ( after the changes are saved it might take 3-4 minutes again to have a working connection ).
Reach our customer service on Live chat : https://fizz.ca/en/support if you still have issues.
Have a good one,
-Raul, Community Moderator0
