I am unable to process a payment an order a SIM card

travisjmac
travisjmac Posts: 2 ✭✭
edited March 28 in Your Fizz Account
I have been trying to place an order, however the site appears broken, reporting gateway timeouts when trying from Chrome/Edge/Firefox, and via my phone also.

Also the site is reporting a "CORS Policy issue" in the console for cross domain requests, which is probably also breaking things.

I do see $2 attempts going against my google account multiple times each attempt, so there is something happening, but the actual payment fails. I believe there is a problem with Fizz payment gateway and their site scripts.

Their support chat does not seem to be helpful.

Answers

  • Pascal
    Pascal Posts: 7,469 ✭✭

    Hi @travisjmac

    You already try to talk with customer service to https://fizz.ca/en/support ?

    Maybe @Whizz can you do something for him?

  • Whizz
    Whizz Posts: 23,506 admin

    Hello travisjmac,
    Thank you for reaching out. 

    I'm sorry to hear about this situation, however, I noticed that since you were in contact with the customer service representatives, a ticket was created and an update was sent to you yesterday. Please test again from a couple of browsers and incognito mode on the said browsers. It would help if you could test on two different devices. 
    If the issue persists, please contact us in private. Here is a link on how to do so https://fizz.ca/en/support.

    Have a good one!
    -Sergiu, Community Moderator 

This discussion has been closed.

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