Activation stuck

Dewinter
Dewinter Posts: 2
edited March 28 in My Mobile
my current mobile provider doesn't have account number for my transfer, so I chose IMEI to activate my new SIM, but already wait for more than 2 hours, the service still fail.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭

    Hi @Dewinter

    You should contact the support

    You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Pascal
    Pascal Posts: 5,303 ✭✭

    Hi @Dewinter

    You choose the right option for transfer your phone number.

    You can try to reboot the phone and if it’s not working, contact customer service


  • Whizz
    Whizz Posts: 19,077 admin

    Hello Dewinter,
    Thank you for reaching out. 

    I've checked your file and it seems that the transfer has been completed. I recommend restarting your phone, testing your service, and if the service is still not working, reaching out to customer service. Here's an FAQ on how to test your fizz line https://fizz.ca/en/faq/how-test-my-fizz-line. You can also use the same FAQ to get in touch with us.

    Have a good one!
    -Sergiu, Community Moderator. 

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 5,565 ✭✭

    As you've been advised already... Try restarting your phone and it should work 👍🏼

  • Mark123_2024
    Mark123_2024 Posts: 769 ✭✭
    You should receive a text message asking you if you agreed with the change very soon. After that it is just a formality.
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