my card wasn't received, how can i contact offical fizz support?

haojijiu
haojijiu Posts: 2 ✭✭
edited March 28 in My Mobile
I order the sim card on 17th Mar. , the system said it was delivered on 18th Mar, but I didn't receive it until now.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,455 ✭✭

    Hi @haojijiu

    You should contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Pascal
    Pascal Posts: 7,438 ✭✭

    Hi @haojijiu

    contact customer service to know if something wrong with the shipment

    https://fizz.ca/en/support


  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,757 ✭✭

    It could be misdelivered or probably a mistake with the tracking... you are better off contacting customer support!

  • Whizz
    Whizz Posts: 23,079 admin

    Hello haojijiu,
    Thank you for reaching out. 

    I just verified your file and noticed that you already contacted our customer service representatives, after that interaction, a refund was issued for the value of the SIM you ordered and you can now freely order a new one.

    Have a good one!
    -Sergiu, Community Moderator. 

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