Can't send text via Samsung s24 ultra

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Joäo R. #24046
Joäo R. #24046 Posts: 32 ✭✭
edited March 26 in My Mobile

Hi I can't send text on my samsung s24 ultra.

I don't have sms on my account buy I do have money on my wallet.

It worked before with the same configuration but on a pixel 7

I changed this: setting the SMSC of Videotron (+15144240053) instead of Fizz (+14385200092)?

Ensure that your phone is correctly configured for the Short Message Service Center (SMSC).

The number configured in your phone should be: +1-438-520-0092.

Verification on Android: Applications → Messaging icon → Context Menu (the three dots at the top of the screen) → Settings → More Settings → Text Messages


I put the Videotron one and worked but why? What is the difference with the Videotron and Fizz one?

Thanks

Best Answer

Answers

  • Pascal
    Pascal Posts: 5,574 ✭✭
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    Maybe you don’t have the good plan! Did you verify?

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,442 ✭✭
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    This sorcery happened to 3 Samsung phones of my family. Multiple tickets opened with Fizz to no avail. Eventually they decided to update their FAQ with Videotron's SMSC instead of finding the issue.

  • Whizz
    Whizz Posts: 19,099 admin
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    Hello Joäo R. #24046  ,

    Sorry to hear about the issue but glad to hear that the situation was remedied.

    From what I verified, the Fizz SMSC number was modified to the one listed on our website 1-514-424-0053 ( the one you now added to your phone`s settings).

    We were not informed specifically why that happened as it was a upper management decision.

    The details can be found here also : https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

    If there`s still an issue with the services in the meantime though, do reach our customer service on Live chat for further investigations.

    Have a good one,
    -Raul, Community Moderator

This discussion has been closed.