HELP

Lemari
Lemari Posts: 2 ✭✭
edited March 27 in My Mobile
I entered the wrong phone number on activation, how can i start over. thx

Answers

  • Thomas_1X79W
    Thomas_1X79W Posts: 3,599 ✭✭

    New account with a new email address. Order a new SIM.

    Or contact Fizz via chat.

  • Pascal
    Pascal Posts: 7,438 ✭✭

    Hi @Lemari

    For that issue, you have no choice to contact customer service

    Go to that link to speak with Fizz agent

    https://fizz.ca/en/support


  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,753 ✭✭

    Contact customer service... No need to buy a new SIM card since, once the service is cancelled, you can reuse it

  • Whizz
    Whizz Posts: 23,039 admin

    Hello Lemari,
    Thank you for reaching out. 

    For any issues with the activation of your mobile plan, I suggest reaching out to our customer service representatives as they have access to your account and the information on it. 
    Here is an FAQ you can use to contact us https://fizz.ca/en/support.

    Have a good one!
    -Sergiu, Community Moderator

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