Trying to subscribe to a mobile plan

Gerwaeld
Gerwaeld Posts: 1 ✭✭
edited March 24 in My Mobile

It's simple.

I"m at FIZZ for years for internet subscription and it works great.

I have 9 days to change my dying phone and first thing I did was to check your mobile plans.

I keep having errors. Because of my adress.

You guys could have so many new customers if this would be fixed...

Answers

  • PALevesque
    PALevesque Posts: 904 ✭✭

    Hello, first, , we are all costumers just like you here on this forum. We are here to help esch other out.

    My suggestion is to contact costumer support. To do so, connect to your account on fizz, scroll to the bottom and click on the green bubble at the bottom right. There, you will be able to chst with costumer service so that they can add your address to their files and therefore have a mobile plan.

  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭

    Hi @Gerwaeld

    During the night sometime the site is under maintenance, and some functionality are not available.

    Can you try again using the browser in incognito mode?

    You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Pascal
    Pascal Posts: 5,306 ✭✭

    Hi @Gerwaeld

    Make sure to the top of the website you have put the good location of your area and try it back! If not working, you can try to update your address info in your account and try it back!

    If all this procedure not working, contact customer service to that link https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 19,077 admin

    Hello Gerwaeld  ,

    Sorry to hear about the issue.

    As one user stated on the thread,  be sure that you select the correct region at the top of the website when initially subscribing to the mobile service.

    If you still have issues, try via Incognito how another user also stated and last but not least, if again you still have an issue , reach our customer service on chat : https://fizz.ca/en/support so they can check what`s happening.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

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